MATIS uses reliable shipping carriers (City-Link, Pos Laju, pgeon, Nationwide Express, Skynet) to deliver our products to your doorstep for all local addresses within Malaysia.
All our local deliveries are done by local courier company. Delivery will take 3-5 business days. Delivery details will be provided in your confirmation email.
For West Malaysia - RM8.00 for purchases below RM300. Free shipping if your purchase is over RM300.
For East Malaysia - RM40 for purchases below RM300. RM20 special shipping rate if your purchase is over RM300.
All orders are carefully hand-packed at our local warehouse facility and we go to great lengths to ensure that your products arrive in pristine condition.
However, if in the unlikely event the packaging was damaged in transit, please write to us at firstname.lastname@example.org with a record of the delivery date, time, waybill number and a photograph of the product (as proof of damage) and we will respond to you as soon as possible with a solution.
We deeply regret that you had an allergic reaction from using one of the products purchased from us. Different individuals may have different results using the same product.
One of the factors impacting this is the skin condition. If you have a skin condition, you are advised to seek professional medical advice before using the products. Matis is not liable for your skin condition after using the products and therefore, a return or refund will NOT be accepted.